Cancellation & Refund Policy

Order Cancellation

Customers may cancel their orders before the product has been shipped or dispatched from our warehouse. Once the order has been shipped, cancellation requests may not be accepted.

To request an order cancellation, customers can contact our support team with their order details through the official support email or customer service contact provided on the Platform.

Homart reserves the right to cancel any order due to circumstances such as product unavailability, pricing errors, suspected fraudulent transactions, or other unforeseen issues. In such cases, customers will be notified and a full refund will be processed.

Return Policy

At Homart, we strive to ensure that customers receive products in perfect condition. If you receive a product that is damaged, defective, or incorrect, you may request a return within 7 days of delivery.

To initiate a return request, customers must contact our support team and provide:

Order number
Description of the issue
Clear images or videos of the product (if damaged or defective)

Once the return request is verified, our team will provide instructions for returning the product.

Returned products must be:

Unused and in original condition
Packed with original packaging, accessories, manuals, and invoice

Homart reserves the right to reject returns if the product is found to be used, damaged due to misuse, or missing original packaging.

Refund Policy

Once the returned product is received and inspected by our team, refunds will be processed if the return request meets our policy guidelines.

Refunds will be issued through the original payment method used during the purchase. The refund processing time may vary depending on the payment provider but typically takes 5–10 business days after approval.